When will my order be shipped?
If you order before 12:00 am on weekdays, then we ship your order the same day. If you order on Friday after 5 p.m. or in the weekend, we will ship your order the next working day (Monday). If we cannot deliver your order (on time), we will contact you within 1 working day. You can follow your order with the Track & Trace number we've emailed to you. If you haven't received the email with your Track & Trace. Please contact us via info@vanharper.com
In the Netherlands & Belgium your order will be shipped with DPD. 

What are the shipping costs?
Free shipping on all orders in NL & BE. 

My product is damaged, what shall I do?
Our sincere apology! We strive for exceptional quality, unfortunately a defected product can happen because of production or transport. You can contact us with a description of the issue and a picture and we'll fix it for you in no time. 
I would like to return my order.
If you ordered from the Netherlands or Belgium
Returns are €4,95. Click here for the instructions to return your parcel. 

I would like to exchange a product.
Exchanging a product is not possible. We know it is inconvenient but it actually takes more time, therefore costs more to change an item. If you wish to exchange your item(s), we kindly ask you to return your package and place a new order.
What is the cost to return my order?
Returns from the Netherlands and Belgium are €4,95. When you want to return from another country all the return costs are at your own costs. 
 We recommend you to chose for a track & trace shipping method to avoid the package being lost. 

I have returned my order, when will I be refunded?
We usually refund your order within 14 work days after we've received your return. 
What is my size?
We usually recommend you to take your usual size. The fit and specific recommendations can be found on the product page. 
How sustainable are your products?
You can find all our statements regarding sustainability on the sustainability page.
I have a problem with my order.
We are happy to help! Please make sure to communicate your order number and your full details in your email. You can contact us via email: info@vanharper.com or give us a call +31 (0) 76 522 3186
I would like to ask a question.
We'd love to hear about it. You can reach us at info@vanharper.com