If you order before 12:00 am on weekdays, then we ship your order the same day. If you order on Friday after 5 p.m. or in the weekend, we will ship your order the next working day (Monday). If we cannot deliver your order (on time), we will contact you within 1 working day. You can follow your order with the Track & Trace number we've emailed to you. If you haven't received the email with your Track & Trace. Please contact us via email@example.com In the Netherlands & Belgium your order will be shipped with DPD.
Our sincere apology! We strive for exceptional quality, unfortunately a defected product can happen because of production or transport. You can contact us with a description of the issue and a picture and we'll fix it for you in no time.
Exchanging a product is not possible. We know it is inconvenient but it actually takes more time, therefore costs more to change an item. If you wish to exchange your item(s), we kindly ask you to return your package and place a new order.