We are shipping to the countries below.
While it is okay to return a package when the item does not meet our expectations, we feel it is important for everyone to understand what are the true costs.
The first cost is our impact on the environment. We are already working with carriers that deliver your package by bike or with an electric truck but that won't make up for the total carbon footprint.
The secondary cost is financial. We offer "free returns" for some countries but this doesn't mean the return is actually free. You can find below the "Cost Breakdown" for you to understand what happens behind the scene.
The best way to reduce our impact is to understand it.
We don't want you to feel guilty if you have to return an order, that's okay!
Now you know the impact and you can make better decisions.
You have 30 days after the purchase date to return your item(s). If you wish to return your item(s), make sure to return in its original condition, including hangtags, and is in its original seal-bag. Returns that do not meet the requirements will not be refunded. Make sure to include the return form filled in.
Once your return has been processed in our warehouse, you will receive your refund within 2 to 7 days.
Orders in NL, BE, DE and FR
Use the return label provided with your order to send back the items you'd like to return.
Orders from other countries
Returns are at your own cost. You can return your items to the following address:
4704 RG - Roosendaal